Return & Exchange Policy
What’s your Return and Exchange Policy?
RETURN
Return is currently NOT available at Uniformshop.hk but we will have exceptional product returns and provide refunds or repairs if:Â
- The product is faulty or is not of acceptable quality; OR
- An incorrect product is delivered Â
EXCHANGE
Our current Exchange policy validity period is within 30 days (start from 1st Feb 2023) of purchase for in-store sales and upon receiving the products for online delivery orders. The below conditions apply to all return and exchange items:
- We DO NOT provide free return & exchange, Uniformshop.hk only cover the cost of delivery fee for defective product or wrong item received
- For any other type of return & exchange, customers will be responsible for all shipping charges generated from the processÂ
- Only ONE return & exchange request can be made per order
- Please ensure the products are unworn/unused, unwashed, with all labels & tags attached and the original packaging includedÂ
- If an item has a branded or size tag attached, it must be returned with the tag in its original position
- Made to Order, Clearance & sales, Socks items and customize items are non-refundable, non-returnable and non-exchangeable.
- Customers must be able to present a receipt or other sufficient proof of purchase
- A final inspection will be carried out by our customer service team to ensure all items are in their original condition before processing your returnsÂ
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost Â
If the above conditions are met, please check out our How to exchange to know more about our exchange process.