Return & Exchange Policy

What’s your Return and Exchange Policy?

RETURN

Return is currently NOT available at Uniformshop.hk but we will have exceptional product returns and provide refunds or repairs if: 

  • The product is faulty or is not of acceptable quality; OR
  • An incorrect product is delivered  

EXCHANGE

Our current Exchange policy validity period is within 14 days of purchase for in-store sales and upon receiving the products for online delivery orders. The below conditions apply to all return and exchange items:

  • We DO NOT provide free return & exchange, Uniformshop.hk only cover the cost of delivery fee for defective product or wrong item received
  • For any other type of return & exchange, customers will be responsible for all shipping charges generated from the process 
  • Only ONE return & exchange request can be made per order
  • Please ensure the products are unworn/unused, unwashed, with all labels & tags attached and the original packaging included 
  • If an item has a branded or size tag attached, it must be returned with the tag in its original position
  • Made to Order, Clearance & sales and Socks items cannot be returned or exchanged
  • Customers must be able to present a receipt or other sufficient proof of purchase
  • A final inspection will be carried out by our customer service team to ensure all items are in their original condition before processing your returns 
  • Returns that do not meet our policy will not be accepted and will be returned to you at your cost  

If the above conditions are met, please check out our How to exchange to know more about our exchange process.